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Business Service Requests

Use our secure web-based forms for everything from opening up a new account, notifying us of a move
setting up desposit waivers or self-declaring your 8% rebate eligibility.

For Business Accounts only

Meter Readings

For commercial customers, click this link to submit your meter reading. For commercial customers only.

Submit Trouble Report

For commercial customers, click this link to submit a non emergency trouble report

Energy and Water Reporting and Benchmarking (EWRB) Data Request

Ontario Regulation 20/17 under the Green Energy Act, 2009 requires owners of large properties with a gross floor area of 50,000 square feet and above to report their energy consumption and water use data to the Ministry of Energy on an annual basis. Visit Guide to Energy and Water Reporting for more information.

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Open 'EWRB' Form

Application for new Service - Ltd. or Inc. Entity

This is the starting point for all new business customer applications. A $30.00 account setup charge plus HST is applicable for setting up a new Burlington Hydro account. You may be asked to provide a deposit at any time. Deposits are held as a security to guarantee future charges.

Open 'Application for New Service' Form

Application for new Service - non Ltd. or Inc. entity

This is the starting point for all new business customer applications. A $30.00 account setup charge plus HST is applicable for setting up a new Burlington Hydro account. You may be asked to provide a deposit at any time. Deposits are held as a security to guarantee future charges.

Open 'Non Ltd. or Inc. Application for New Service' Form

Connection Agreement - Required for each application for new service

We require this form to be completed in order to complete each Application for new Service. Download the form and email or fax it to BHI for processing. Please email or fax PDF forms to: This email address is being protected from spambots. You need JavaScript enabled to view it. FAX# (905) 332-9644

Open 'Connection Agreement' PDF

Change of Service Moving - Moving within or out of the service area

Use this form to change you service address. Allow at least five business days’ notice before your last planned day of service. We will do a final meter reading within two to five days of your move date.

Open 'Change of Service Moving' Form

Owner / Landlord Continuous Service Agreement

This Continuous Service Option is offered to owners and landlords of properties occupied by tenants. By signing this Continuous Service Agreement you ensure that there will be no interruption in electrical service if a tenant moves out and Burlington Hydro has no new tenant information on file.

Open 'Owner/Landlord Continuous Service Agreement'

Business Customer Pre-authorized Payment Plan or Small Commercial Customer  Equal Payment Plan

Our Pre-authorized Payment Plan is open to all business customers, whereas Equal Payment Plans are restricted to Small Commercial Customers . Separate online forms are required for each.

Open 'Pre-authorized Payment Plan' Form
Open 'Equal Payment Plan Form'
(Small Commercial Customers only)

Deposit Waiver Form - Ltd. or Inc. entity

To apply for a deposit waiver all customers must complete this form.  Please note, a non-refundable $42.00 fee for commercial/industrial customers will apply for a required credit check.

Open 'Ltd. or Inc. Deposit Waiver' Form

Deposit Waiver Form - non Ltd. or Inc. entity

To apply for a deposit waiver all customers must complete this form. A non-refundable $42.00 fee for commercial/industrial customers will apply for a required credit check.

Open 'non Ltd. or Inc. Deposit Waiver' Form

Self-Declaration Forms

Regulated Price Plan (RPP)

You are automatically enrolled by Burlington Hydro in the RPP if you are a residential or small business consumer. Other classes of consumers are required to declare their status with Burlington Hydro in order to be enrolled in the RPP. This includes farming businesses and multi-unit residential premises. Complete this form if you eligible for the RPP and would like to be enrolled.

Print and complete the Regulated Price Plan Self-Declaration Form and email to Burlington Hydro at: This email address is being protected from spambots. You need JavaScript enabled to view it..

Ontario Electricity Rebate

Open 'Ontario Electricity Rebate Self-Declaration Form'

Residential customers, small businesses, farm customers and others who are considered low-volume users of electricity (designated consumers) are eligible to receive the OER on their electricity bill effective November 1, 2019, under the Ontario Rebate for Electricity Consumers Act, 2016. All other customers, including farming businesses and multi-unit residential premises, must meet the eligibility requirements and complete a Self-Declaration Form in order to receive the OER.

Print and complete the appropriate Self-Declaration Form and email to Burlington Hydro at: This email address is being protected from spambots. You need JavaScript enabled to view it..

8% Provincial Rebate on Electricity Bill

Open '8% Provincial Rebate on Electricity Bill Self-Declaration Form'

Residential customers, small businesses, farm customers and others who are considered low-volume users of electricity (designated consumers) were eligible to receive the 8% Provincial Rebate on their electricity bill up to October 31, 2019. If you were eligible for the rebate, and did not receive it, Burlington Hydro will retroactively credit your account for consumption from the date you provide us with the completed Self-Declaration Form, up to October 31, 2019.

Print and complete the '8% Provincial Rebate on Electricity Bill Self-Declaration Form' and email to Burlington Hydro at: This email address is being protected from spambots. You need JavaScript enabled to view it..