ACCOUNT
SERVICE
& SUPPORT

This new customer service section provides
One stop-access
for residential and commercial customers

NEW CUSTOMERS

New to Burlington Hydro or setting up a new account? Consult this handy guide.

New Customer Guide

SEE YOUR HYDRO USAGE

Helpful web tool shows your power usage at peak, mid-peak and off-hour times.

Lower usage with MyAccount tools

PAYMENT OPTIONS

Many options available ... online, auto withdrawals, credit card and more.

Find the best way for you to pay

Go to the Transformer inspection programs and customer landscaping guidelines page

LANDSCAPE GUIDELINES

Critical rules when you have transformers and other hydro equipment on your property.

Must things to avoid when you plant

Most Frequently Searched Customer Service Items

Set up a new Residential Account ┃ Set up a new Commercial Account ┃ Set up automatic bill withdrawals ┃ Notify us about about your change in address ┃ Download our Customer Welcome Guide ┃ Arrange for power to be shut oﬀ or request an upgrade ┃ Learn the best ways to stay informed during outages ┃Search your address using Outage Maps ┃ Shift electricity use to help lower costs ┃ See if you qualify for the Ontario Electricity Support Program ┃ Help for low income consumers ┃ Gain a better understanding of your bill ┃ The Fastest way to clear up a past due balance ┃ Download latest bill inserts ┃ See the Tree Trimming Schedule

REPORT AN OUTAGE

If you are in imminent danger call: 911
To report a power outage emergency please call: 1-877-310-4937
To report an outage call: 1-877-310-4937

ACCOUNTSERVICE& SUPPORT