ACCOUNT
SERVICE
& SUPPORT
NEW CUSTOMERS
New to Burlington Hydro or setting up a new account? Consult this handy guide.
SEE YOUR HYDRO USAGE
Helpful web tool shows your power usage at peak, mid-peak and off-hour times.
PAYMENT OPTIONS
Many options available ... online, auto withdrawals, credit card and more.
LANDSCAPE GUIDELINES
Critical rules when you have transformers and other hydro equipment on your property.
Most Frequently Searched Customer Service Items
Set up a new Residential Account ┃ Set up a new Commercial Account ┃ Set up Equal Payments ┃Set up automatic bill withdrawals ┃ Notify us about about your change in address ┃ Download our Customer Welcome Guide ┃ Arrange for power to be shut off or request an upgrade ┃ Learn the best ways to stay informed during outages ┃Search your address using Outage Maps ┃ Shift electricity use to help lower costs ┃ See if you qualify for the Ontario Electricity Support Program ┃ Help for low income consumers ┃ Gain a better understanding of your bill ┃ The Fastest way to clear up a past due balance ┃ Download latest bill inserts ┃ See the Tree Trimming Schedule
REPORT AN OUTAGE
If you are in imminent danger call: 911
To report a power outage emergency please call: 1-877-310-4937
To report an outage call: 1-877-310-4937
