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CUSTOMER
SERVICE
& SUPPORT

 

RESIDENTIAL REQUESTS
On-line service requests for residential customers … Residential Forms
BUSINESS REQUESTS
On-line service requests for business customers …Business Forms

This customer service section provides One stop-access for residential and commercial customers

family moving into new home

NEW CUSTOMERS

New to Burlington Hydro or setting up a new account? Consult this handy guide.

Guide for New Customers

SEE YOUR HYDRO USAGE

Helpful web tool shows your power usage at peak, mid-peak and off-hour times.

Lower usage with MyAccount tools

PAYMENT OPTIONS

Many options available ... online, auto withdrawals, credit card and more.

The best ways to pay your bill

green transformer next to sidewalk

LANDSCAPE GUIDELINES

Critical rules when you have transformers and other hydro equipment on your property.

Things to avoid when you plant

 

Most Frequently Searched Customer Service Items

Set up Equal Payments ┃Set up automatic bill withdrawals ┃ Notify us about about your change in address ┃ Download our Customer Welcome Guide ┃ Arrange for power to be shut off or request an upgrade ┃ Learn the best ways to stay informed during outages ┃Search your address using Outage Maps ┃ Shift electricity use to help lower costs ┃ See if you qualify for the Ontario Electricity Support Program ┃ Help for low income consumers ┃ Gain a better understanding of your bill ┃ The Fastest way to clear up a past due balance ┃ Download latest bill inserts ┃ See the Tree Trimming Schedule

REPORT AN OUTAGE

If you are in imminent danger call: 911
To report a power outage emergency please call: 1-877-310-4937
To report an outage call: 1-877-310-4937