CUSTOMER
SERVICE
& SUPPORT

This customer service section provides One stop-access for residential and commercial customers

On-line service requests for residential customers Residential Forms

On-line service requests for business customers Business Forms

NEW CUSTOMERS

New to Burlington Hydro or setting up a new account? Consult this handy guide.

Guide for New Customers

SEE YOUR HYDRO USAGE

Helpful web tool shows your power usage at peak, mid-peak and off-hour times.

Lower usage with MyAccount tools

PAYMENT OPTIONS

Many options available ... online, auto withdrawals, credit card and more.

The best ways to pay your bill

LANDSCAPE GUIDELINES

Critical rules when you have transformers and other hydro equipment on your property.

Things to avoid when you plant

Most Frequently Searched Customer Service Items

Set up Equal Payments
Set up automatic bill withdrawals
Notify us about about your change in address
Download our Customer Welcome Guide
Arrange for power to be shut off or request an upgrade
Learn the best ways to stay informed during outages
Search your address using Outage Maps
Shift electricity use to help lower costs
See if you qualify for the Ontario Electricity Support Program
Help for low income consumers
Gain a better understanding of your bill
The Fastest way to clear up a past due balance
Download latest bill inserts
See the Tree Trimming Schedule

REPORT AN OUTAGE

If you are in imminent danger call: 911
To report a power outage emergency please call: 1-877-310-4937
To report an outage call: 1-877-310-4937

CUSTOMERSERVICE& SUPPORT