Winter Electricity Prices Hold Steady for Households and Small Businesses

TOU Time Buckets and Tiered Pricing Thresholds will Change with the Season The Ontario Energy Board (OEB) has announced that electricity prices for households and small businesses will…

Ontario Energy Board Launches Utility Service Area Map

The Ontario Energy Board (OEB) has launched a new online interactive map that provides resource rich information about Ontario’s electricity and natural gas utilities, including Burlington Hydro. The…

New Burlington Hydro Board Chair Announced

Burlington Hydro is pleased to announce the appointment of Susan Kilburn as Board Chair. Ms. Kilburn has served as a Board Director with Burlington Hydro since 2017. Ms. Kilburn is currently Chief Operating Officer…

You May Have Noticed your Customer Account Number has Changed

Burlington Hydro has recently transitioned to a new Customer Information System. The new system provides us with the tools to better serve our customers as expectations and preferences continue to…

Customer Billing Delays

As we transition to a new customer information system (CIS) some of our customers will have noticed a delay in receiving their electricity/water bill this month. We are aware of the issue and are making the necessary adjustments to…