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Report an Outage

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Start, Stop, Move

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Pay My Bill

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Rate Options

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Save Energy & Money
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Service Requests
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Pay My Bill
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Rate Options
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Outage Centre

We know how much you rely on safe, reliable power every day. When outages happen, our crews are ready to respond—working quickly and safely to restore service and keep you informed along the way. The Outage Centre is your go-to resource for real-time updates, safety information, and helpful tools to keep you prepared and supported.

View Outage Map Report an Outage

Customer Support

From managing your bill to preparing for emergencies, we’re here to help you stay safe and supported.

Outage Safety Tips

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Understanding My Bill

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Emergency Preparedness

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Newsroom

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Corporate Bulletins Customer Information Technology & Innovation

Burlington Hydro Launches New Website to Enhance Customer Experience and Digital Access

New website offers easier access to services, information, and online tools.

July 30, 2026
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Corporate Bulletins

Burlington Hydro Recognized as a Hamilton-Niagara Top Employer

Burlington Hydro has been recognized as a Hamilton-Niagara Top Employer for 2026.

January 15, 2026
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Corporate Bulletins Customer Information Sustainability

Go Paperless. Give Back.

Switch to paperless billing and help provide meals for local kids in need!

October 8, 2025
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