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BULLETINS

Notice to Customers Re: COVID-19 - Rate Relief extended for TOU customers to May 31st - off-peak 10.1 cents/kWh, 7 days a week, 24 hrs a day. Learn About the Full COVID-19 Response ::::
Outagemaps is unavailable today from 4 pm to 9 pm due to maintenance :::::
SCAM ALERT: Telephone fraudsters posing as Hydro One representatives are reported to be active in our region. We NEVER ask for immediate payment over the phone or threaten to disconnect power immediately. Do not share account info or make payments should you be targeted. Simply hang up. ::::
TO REPORT AN OUTAGE CALL 1-877-310-4937 ::::
Lower Income Customers - you may qualify for a reduction on your electricity bill Ontario Electricity Support Program ::::

CORONAVIRUS RESPONSE

Measures to protect our customers and employees and ensuring that our power distribution system operates reliably.

POOL UPGRADE THAT SAVES

Get an instant $400 rebate off the cost of a new variable-speed pool pump and put money back in your pocket!
Tools and resources

LOG-INS

Log-in and registration for VIEWmyBill, TOU Toolkit and one-click access to all Burlington Hydro tools and resources.

CURRENT TIME-OF-USE PRICES

Off-Peak Pricing Goes into Effect Immediately

10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
10.1¢ per kWH
12 am
7 am
11 am
5 pm
7 pm
 
Off Peak
10.1¢ / kWh

HELPING
OUR
CUSTOMERS SHINE
SINCE 1945

Safe, reliable, efficient hydro

SCROLL THROUGH OUR MOST VISITED PAGES

CUSTOMER GUIDE
Especially for new customers, this comprehensive overview covers everything from A-Z about your new account and services ... See the Guide
ONE STOP SERVICES
Visit our all-new Customer Services section to arrange for services, see usage, pay bills and more …Get The Help You Need

 

 
 
Go to VIEWmybill login and registration page
Load Outage Maps Search Tool
Open TimeofUse Toolkit login and registration page
Go to BHI Service Forms Main Page

Burlington Hydro delivers electricity to more than 68,000 customers in the city of Burlington.

 
Go to Outage Portal Main Page
Go to Power to Conserve Main Page
Visit Your Safety Portal
Call 311 about a Water Emergency
Go to Outage Portal
Go to Power to Conserve Portal
Go to  Your Safety Portal

See All What's New Items

Click to read more about the E-Billing Campaign
May 19, 2020

COVID-19 Rate Relief for Large Customers

COVID-19 Rate Relief for Large Customers - Ontario Government Issues Emergency Order (EO): Deferral of Global Adjustment Charges

May 19, 2020 To provide companies with temporary immediate relief on their electricity bills, the Ontario government implemented…
Click to read more about the E-Billing Campaign
May 06, 2020

Emergency Rate Relief Extended to May 31, 2020

EMERGENCY RATE RELIEF EXTENDED TO MAY 31, 2020

Updated: May 6, 2020 The Government of Ontario has extended an Emergency Order under the Emergency Management and Civil Protection Act to provide temporary emergency relief to support Ontarians impacted by the…

 
Load Outage Maps search tool
Go to VIEWmybill login and registration page
Go to Customer Service Forms Listings Page
 
Go to TimeofUse Toolkit Login and Registration page
Go to Power to Conserve Portal
Go to Your Safety Portal
 
Go to Outage Portal
Go to power to Conserve Portal
Go to Your Safety Portal

REPORT AN OUTAGE

If you are in imminent danger call: 911
To report a power outage emergency please call: 1-877-310-4937
To report an outage call: 1-877-310-4937