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BULLETINS

Unsure if you want to switch to Tiered pricing or stay on Time-of-Use? There's no rush, there is no deadline to apply.  Learn More    ::::  
TO REPORT AN OUTAGE CALL 1-877-310-4937   ::::  
Lower Income Customers - you may qualify for a reduction on your electricity bill  Ontario Electricity Support Program   :::: 

Burlingtonhydro.com provides customers with convenient tools, web forms and information to manage electricity at home and at work

TIME-OF-USE PRICES

The current Time-Of-Use period is On Peak at a cost of 17 cents per kilowatt-hour.

 

FEATURED ITEMS

Search Outage Maps

SEARCH OUTAGE MAPS

Outage Maps provides real-time information about outages right down to the street level. Use from the convenience of any web-connected device.
Click to read more about Tiered Pricing

TIERED PRICING OR TOU

THE CHOICE IS YOURS! Residential and small business customers can choose between 2 electricity rate structures: Time-of-Use (TOU) and Tiered pricing.
Visit our Log-ins, Tools and Resources page

LOG-INS

Log-in and registration for MyAccount (previously VIEWmybill and TOU Toolkit) are only a click away.

WHAT'S NEW

Click to read more about Ontario Electricity Rebate
June 08, 2022

Ontario Electricity Rebate (OER) Eligibility Criteria Being Expanded

Ontario Electricity Rebate (OER) Eligibility Criteria Being Expanded Multi-unit Common Areas – Retirement Residences – Mobile Home Parks The Ontario Energy Board (OEB) has made changes to expand the eligibility for the Ontario Electricity Rebate (OER).…
Click to read more TOU and Tiered Pricing
May 02, 2022

Seasonal Change to Summer Time-of-Use and Tiered Pricing Thresholds

Seasonal Change to Summer Time-of-Use and Tiered Pricing Thresholds Now in effect: Summer Time-of-Use Hours and Tiered Thresholds from May 1 to October 31, 2022. This applies to the Electricity Line of your Burlington Hydro bill and reflects the electricity…
Click to read more about Distribution Rates
May 02, 2022

New Approved Distribution Rates Come into Effect May 1, 2022

New Approved Distribution Rates Come into Effect May 1, 2022 On March 24, 2022, the Ontario Energy Board (OEB) approved Burlington Hydro’s 2022 distribution rates, which will be applied as of May 1, 2022. The new rates result in an increase to the…
Click to read more about Osprey Nest Re-Location
April 19, 2022

Success: Burlington Hydro Osprey Nest Re-Location

Success: Burlington Hydro Osprey Nest Re-Location UPDATE: April 19 - The Ospreys Have Landed – The Osprey pair have taken up residence on their new nesting platform. Burlington Hydro is pleased to report that they have successfully and safely re-located. The…
Click to read more about BHi Instagram
March 29, 2022

Burlington Hydro Launches New Instagram Account

Burlington Hydro Launches New Instagram Account Burlington Hydro is pleased to announce that we’re now on Instagram – a social media platform providing our customers with a new way to receive information from Burlington Hydro. With an emphasis on energy…

 

TOOLS & RESOURCES

 
 
Go to Burlington Hydro MyAccount login and registration page
Load Outage Maps Search Tool
Open Burlington Hydro Forms Portal

 

 
Go to Outage Portal
Go to Conservation Portal
Go to Safety Portal
 
Go to Covid-19 Response Page
Call 311 if you have a water emergency
Go to 1call

Burlington Hydro delivers electricity to more than 68,000 customers in the city of Burlington.

Go to Outage Portal
Go to Power to Conserve Portal
Go to Your Safety Portal
 
Load Outage Maps search tool
Go to MyAccount login and registration page
Go to Customer Service Forms Listings Page
 
Go to Covid-19 Information Page
Go to Power to Conserve Portal
Go to Your Safety Portal
 
Go to Outage Portal
Go to power to Conserve Portal
Go to Your Safety Portal

REPORT AN OUTAGE

If you are in imminent danger call: 911
To report a power outage emergency please call: 1-877-310-4937
To report an outage call: 1-877-310-4937

Burlington Hydro Inc. 1340 Brant Street, Burlington, Ontario L7R 3Z7
Phone:905-332-1851 | Fax: 905-332-9644 cservice@burlingtonhydro.com

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Burlington Hydro Inc. 1340 Brant Street, Burlington, Ontario L7R 3Z7 | Phone:905-332-1851 | Fax: 905-332-9644 | cservice@burlingtonhydro.com