Customer News

May 14, 2025 -- Due to the current state of labour negotiations between Canada Post and its workers, regular mail service may be interrupted. We encourage you to prepare for a possible postal interruption that could take place as early as May 22, 2025.

April 30, 2025 -- Starting May 1st, summer hours for Time-of-Use (TOU) and Tiered threshold pricing take effect - electricity rates remain unchanged.

April 4, 2025 -- In response to the devastating ice storm, Burlington Hydro crews were immediately mobilized to support restoration efforts.

January 16, 2025 -- Burlington Hydro is proud to announce that it has been recognized as a Hamilton-Niagara Top Employer by the editors of Canada's Top 100 Employers.

December 19, 2024 -- The IESO will perform a routine voltage reduction test on Tuesday, January 21, as part of mandatory testing of the IESO's emergency operating measures.

December 17, 2024 -- Hard copy paper Burlington Hydro bills will be delivered by Canada Post in the coming weeks. We expect delays due to a current backlog at Canada Post.

December 17, 2024 -- Over the upcoming holiday season, Burlington Hydro administrative services will be closed between Wednesday, Dec. 25, 2024, and Wednesday, Jan. 1, 2025. Services will re-open on Thursday, Jan. 2, 2025 at 8:30 am.

December 16, 2024 -- We are excited to announce our new power outage map is now available that makes it easier for customers to find out about or report power outages in Burlington.

November 11, 2024 -- We recently invited our customers to share their input on our future investment priorities through a survey, and we're excited to announce our contest winners!

October 28, 2024 -- The Ontario Energy Board (OEB) has announced that electricity prices under the Regulated Price Plan (RPP) for households, small business and farms will change as of November 1, 2024.

October 21, 2024 -- Selected customers could receive a call or email invitation from UtilityPULSE inviting participation

October 9, 2024 -- Burlington Hydro will be conducting underground cable testing in the Tyandaga neighbourhood for the month of October, depending on weather conditions.

August 20, 2024 -- Earlier this summer, we began tree trimming and removals along the Waterfront/Centennial Trail between Martha Street and Guelph Line.

August 13, 2024 -- Your feedback will help shape the rates you pay and the service upgrades in your area. We invite you to take approximately 30 minutes to complete our survey, which is open from August 12 until September 15.

August 1, 2024 -- Burlington Enterprises Corporation (BEC) is proud to announce the launch of its comprehensive Sustainability Plan.

April 29, 2024 -- On April 25th, Power Advisory conducted a webinar focused on Burlington Enterprise Corporation's (BEC) draft Sustainability Plan.

March 15, 2024 -- Effective March 1, 2024, the Ontario government has changed the household income amounts needed to qualify for the OESP.

March 8, 2024 -- We will be conducting a small number of interviews with our customers. You may receive a call or email from Decision Partners requesting an interview, and if you do, we encourage you to participate.

February 16, 2024 -- Burlington Hydro is currently undertaking a safety awareness survey conducted by UtilityPULSE.

January 22, 2024 -- Customers reminded to remain vigilant about suspicious calls or texts.

January 1, 2024 -- A distribution rate increase has been approved by the Ontario Energy Board (OEB) effective January 1, 2024.

November 15, 2023 -- We are thrilled to introduce our newly enhanced MyAccount Customer Portal, designed with our customers in mind.

October 31, 2023 -- The Ontario Energy Board (OEB) has announced that electricity prices under the Regulated Price Plan (RPP) for households, small business and farms will increase as of November 1, 2023.

July 6, 2023 -- Forms part of mandatory testing of IESO's emergency operating measures

April 26, 2023 -- New rates come into effect May 1, 2023

April 24, 2023 -- Standard switch in affect for TOU hours and the Tiered threshold, while rates remain unchanged.

April 19, 2023 -- Donation driven by new E-Billing enrolments will help support the increased needs of local families.

April 11, 2023 -- Consumers will have additional choice and flexibility in managing their energy costs and consumption through new plan.

March 16, 2023 -- Burlingtonhydro.com is undergoing updates featuring improved navigation and graphics for Burlington Hydro customers.

March 6, 2023 -- Metrolinx is working with Burlington Hydro to relocate overhead hydro wires underground.

January 9, 2023 -- We wish to inform you that Burlington Hydro's Conditions of Service have undergone revisions this year.

October 1, 2022 -- With every new customer registration, a $5 donation will be made by Burlington Hydro to the Burlington Food Bank.

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