
Customer News
Sign up for the New MyAccount Portal Today!
November 15, 2023 -- We are thrilled to introduce our newly enhanced MyAccount Customer Portal, designed with our customers in mind.
Winter Electricity Prices Increase for Households and Small Businesses
October 31, 2023 -- The Ontario Energy Board (OEB) has announced that electricity prices under the Regulated Price Plan (RPP) for households, small business and farms will increase as of November 1, 2023.
Annual Customer Satisfaction Survey
September 26, 2023 -- Selected customers could receive a call or email invitation from UtilityPULSE inviting participation
IESO to Conduct Routine Voltage Reduction Test July 18
July 6, 2023 -- Forms part of mandatory testing of IESO's emergency operating measures
Be on Guard for Phone & Texting Scams
July 5, 2023 -- Customers reminded to remain vigilant about suspicious calls or texts.
New Distribution Rates Approved
April 26, 2023 -- New rates come into effect May 1, 2023
OEB Announces New Summer Electricity Price Periods
April 24, 2023 -- Standard switch in affect for TOU hours and the Tiered threshold, while rates remain unchanged.
Burlington Hydro Presents $10,000 Cheque to Burlington Food Bank as E-Billing Campaign Ends
April 19, 2023 -- Donation driven by new E-Billing enrolments will help support the increased needs of local families.
New Ultra-Low Overnight Electricity Plan to be Introduced
April 11, 2023 -- Consumers will have additional choice and flexibility in managing their energy costs and consumption through new plan.
Burlingtonhydro.com features fresh look and content
March 16, 2023 -- Burlingtonhydro.com is undergoing updates featuring improved navigation and graphics for Burlington Hydro customers.
Hydro Relocation Work March 8 - May 19
March 6, 2023 -- Metrolinx is working with Burlington Hydro to relocate overhead hydro wires underground.
Burlington Hydro Launches E-Billing Campaign Supporting Burlington Food Bank
October 1, 2022 -- With every new customer registration, a $5 donation will be made by Burlington Hydro to the Burlington Food Bank.