Customer Service, Billing and Account Requests
Burlington Hydro's Customer Service Team is available to assist you through our convenient on-line service request forms for residential accounts and business accounts.
Also connect via email at
Open accounts, set up equal payments, pre-authorized payments & more.
Set up accounts, change of address, electricity rebate eligibility and more.
Remain on TOU pricing or make the switch to tiered, or new Ultra-Low Overnight.
Receive email bill notifications, see your hydro usage. Opt in or log in at MyAccount.
Learn about the 3 electricity price plans - TOU, Tiered and the new Ultra-Low Overnight.
Ways to Pay Your Bill
Consider various payment methods including the Paymentus app for credit card payments.
Understanding Your Bill
Helpful information and sample bills by the OEB breaks down the charges.
Check Hydro Balance
Confirming the balance on your account one of the many features of BHI's e-Billing tool. Login & register for My Account
Lower Your Usage
My Account makes it easy to drill down on your hydro usage. Learn more about My Account benefits.
Check if you qualify for one-time bill forgiveness, bill reductions or free upgrades
Customer Welcome Guide
A handy orientation to Burlington Hydro services and support with helpful links.
Residential and Small Commercial customers are encouraged to sign up for our Equal Payment Plan.
Never miss a due date. Set up auto withdrawals using this form.
BHI Outage Response
Our incident response mandate is to keep Burlington citizens safe and the City and the Province moving.
Follow Us on Twitter
Follow our tweets about major outages and BHI news.