BULLETINS
Stay Safe & Informed during Outages
Outage Maps, Twitter feed, Safety Tips and More.
Stay Safe & Informed during Outages
Outage Maps, Twitter feed, Safety Tips and More
TIME-OF-USE PRICES
CUSTOMER NEWS
OEB Announces New Summer Electricity Price Periods
Standard switch in affect for TOU hours and the Tiered threshold, while rates remain unchanged.
New Ultra-Low Overnight Electricity Plan to be Introduced
Consumers will have additional choice and flexibility in managing energy costs and consumption through new plan.
Transformer Inspections and Guidelines for Customers
Spring is here! Guidelines for Burlington citizens with a pad-mounted transformer on property.
Career Opportunities
Lock down a career or apprenticeship with one of the region's Top Employers! Fantastic job openings in IT, engineering, operations and powerlines.
Burlington Hydro Presents $10,000 Cheque to Burlington Food Bank as E-Billing Campaign Ends
Donation driven by new E-Billing enrolments will help support the increased needs of local families
HELPFUL TOOLS & RESOURCES
MyAccount eBilling
The best way to get your Hydro Bill. Email notifications. Bill downloads. Review your hydro usage. Opt-in at MyAccount.
e-Billing Login & Registration
Outage Maps
See where outages have been reported, the number of customers impacted, the cause, and the estimated time of restoration (ETR).
Reported Outages & ETR
Service Request Forms
Web forms and PDFs for everything from opening up a new account, arranging for automatic withdrawals or switching to Tiered billing.
Residential Service Request FormsBusiness Service Request Forms
Outage Portal
How to prepare for outages and stay safe during extreme outage events. Outage Tweets. How Burlington Hydro prioritizes outages
Explore the Outage Portal
Conservation Portal
Learn ways to conserve electricity at home and at work. See if you qualify for the Energy Affordability Program. Get kids' resources.
Explore the Conservation Portal
Safety Portal
Overhead and underground powerline safety. Guidelines when transformers are on your property. Burlington Hydro's safety commitment.
Explore the Safety Portal
Regulatory
Currently approved rates and applications. How we score on service quality, customer satisfaction and reliability.
Download Regulatory Documents
WORKS
Engineering & Operations Portal
Submit engineering requests. Arrange metering services. Download tree trimming schedule. Helpful technical backgrounders.
