BULLETINS
Be Ready When the Lights Go Out
We’re here for you. We’ve just launched a new power outage map that makes it easier to find outage information and offers better features.
Be Ready When the Lights Go Out
We're here for you. We've just launched a new power outage map that makes it easier to find outage information and has better features.
TIME-OF-USE PRICES
CUSTOMER NEWS
Summer Electricity Hours for Residential and Small Businesses Take Effect May 1, 2025
Starting May 1st, summer hours for Time-of-Use (TOU) and Tiered threshold pricing take effect - electricity rates remain unchanged.
Our New Outage Map with Enhanced Features is Now Available!
We are excited to announce our new power outage map is now available that makes it easier for customers to find out about or report power outages in Burlington.
Learn About Our 2025 Tree Trimming Maintenance Program
Burlington Hydro's tree trimming program covers our entire service territory on a 3-year rotating schedule.
Burlington Hydro Named Regional Top Employer by Editors of Canada's Top Employers
We have been recognized as a 2025 Hamilton-Niagara Top Employer by the editors of Canada's Top 100 Employers.
Career Opportunities
Lock down a career with Burlington Hydro, one of the region's top employers.
HELPFUL TOOLS & RESOURCES
MyAccount eBilling
The best way to get your Hydro Bill. Email notifications. Bill downloads. Review your hydro usage. Opt-in at MyAccount.
e-Billing Login & Registration
Outage Map
See where outages have been reported, the number of customers impacted, the cause, and the estimated time of restoration (ETR).
Reported Outages & ETR
Service Request Forms
Web forms and PDFs for everything from opening up a new account, arranging for automatic withdrawals or switching to Tiered billing.
Residential Service Request FormsBusiness Service Request Forms
Outage Portal
How to prepare for outages and stay safe during extreme outage events. Outage Tweets. How Burlington Hydro prioritizes outages
Explore the Outage Portal
Conservation Portal
Learn ways to conserve electricity at home and at work. See if you qualify for the Energy Affordability Program. Get kids' resources.
Explore the Conservation Portal
Safety Portal
Overhead and underground powerline safety. Guidelines when transformers are on your property. Burlington Hydro's safety commitment.
Explore the Safety Portal
Regulatory
Currently approved rates and applications. How we score on service quality, customer satisfaction and reliability.
Download Regulatory Documents
Green Button
Green Button is a way to download or connect utility-usage data to gain better insight into waste and inefficiencies, this allows customers to make adjustments to reduce their usage and save money.
