BULLETINS

When large outages occur, in the event Outage Maps is unavailable, Burlington Hydro also tweets updates. Follow us, & for helpful info & tips visit our Outage Portal ::::

KTI Utility Services is working in Burlington under contract with Halton Region to perform water meter maintenance services. For more information call Halton Region at 311 ::::

Stay Safe & Informed during Outages

Outage Maps, Twitter feed, Safety Tips and More.

Visit Outage Portal

Stay Safe & Informed during Outages

Outage Maps, Twitter feed, Safety Tips and More

Visit Outage Portal

TIME-OF-USE PRICES

CUSTOMER NEWS

Winter Electricity Prices Increase for Households and Small Businesses

The Ontario Energy Board (OEB) has announced new TOU, ULO and Tiered Regulated Price Plan (RPP) prices in effect November 1, 2023.

Choosing Between TOU, Tiered and New Ultra Low Overnight (ULO) Price Plans

If you're a residential or small business customer, you can choose to switch between TOU, Tiered and the Ultra-Low Overnight (ULO) price plans.

myaccount site on mobile phone

Sign up for the New MyAccount Portal Today!

Newly enhanced MyAccount Customer Portal designed with our customers in mind

New MyAccount Details

Burlington Hydro team

Career Opportunities

Lock down a career with Burlington Hydro, one of the region's top employers.

Current Openings

Tree Trimming Maintenance Program

Learn more about our 2023 tree trimming program.

More Customer News

See all current and past Customer News items.

HELPFUL TOOLS & RESOURCES

MyAccount eBilling

The best way to get your Hydro Bill. Email notifications. Bill downloads. Review your hydro usage. Opt-in at MyAccount.

e-Billing Login & Registration

Outage Maps

See where outages have been reported, the number of customers impacted, the cause, and the estimated time of restoration (ETR).

Reported Outages & ETR

Service Request Forms

Web forms and PDFs for everything from opening up a new account, arranging for automatic withdrawals or switching to Tiered billing.

Residential Service Request Forms
Business Service Request Forms

Outage Portal

How to prepare for outages and stay safe during extreme outage events. Outage Tweets. How Burlington Hydro prioritizes outages

Explore the Outage Portal

Conservation Portal

Learn ways to conserve electricity at home and at work. See if you qualify for the Energy Affordability Program. Get kids' resources.

Explore the Conservation Portal

Safety Portal

Overhead and underground powerline safety. Guidelines when transformers are on your property. Burlington Hydro's safety commitment.

Explore the Safety Portal

Regulatory

Currently approved rates and applications. How we score on service quality, customer satisfaction and reliability.

Download Regulatory Documents

WORKS

Engineering & Operations Portal

Submit engineering requests. Arrange metering services. Download tree trimming schedule. Helpful technical backgrounders.

Careers

Career Opportunities. Apprenticeships. Student Development Program.

See Current Openings