Customer News

November 15, 2023 -- We are thrilled to introduce our newly enhanced MyAccount Customer Portal, designed with our customers in mind.

October 31, 2023 -- The Ontario Energy Board (OEB) has announced that electricity prices under the Regulated Price Plan (RPP) for households, small business and farms will increase as of November 1, 2023.

September 26, 2023 -- Selected customers could receive a call or email invitation from UtilityPULSE inviting participation

July 6, 2023 -- Forms part of mandatory testing of IESO's emergency operating measures

July 5, 2023 -- Customers reminded to remain vigilant about suspicious calls or texts.

April 26, 2023 -- New rates come into effect May 1, 2023

April 24, 2023 -- Standard switch in affect for TOU hours and the Tiered threshold, while rates remain unchanged.

April 19, 2023 -- Donation driven by new E-Billing enrolments will help support the increased needs of local families.

April 11, 2023 -- Consumers will have additional choice and flexibility in managing their energy costs and consumption through new plan.

March 16, 2023 -- Burlingtonhydro.com is undergoing updates featuring improved navigation and graphics for Burlington Hydro customers.

March 6, 2023 -- Metrolinx is working with Burlington Hydro to relocate overhead hydro wires underground.

October 1, 2022 -- With every new customer registration, a $5 donation will be made by Burlington Hydro to the Burlington Food Bank.