BULLETINS
Power Outage Tips and Information to Help Keep You and Family Safe
Outage Maps, tips for outage preparation, powerline safety and other great resources to keep you and your family safe.
Essential Resources for Contractors, Developers, and Property Owners
Find critical information for new electrical connections, subdivision management, service upgrades and much more.
Stay Safe & Informed during Power Outages
Outage Maps, Helpful Outage Resources and More.
TIME-OF-USE PRICES
The current Time-Of-Use period is Off Peak at a cost of 7.6 cents per kilowatt-hour.
CUSTOMER NEWS
Winter Electricity Rates for Residential and Small Businesses Set to Change November 1, 2024
The OEB has announced that electricity prices under the Regulated Price Plan for households, small business and farms will change as of Nov. 1.
Important Notice Regarding the Canada Post Service Disruption
Canada Post is currently experiencing a labour disruption that may affect mail delivery for Burlington Hydro customers.
Learn About Our 2024 Tree Trimming Maintenance Program
Burlington Hydro's tree trimming program covers our entire service territory on a 3-year rotating schedule.
Congratulations to Our Customer Engagement Survey Contest Winners!
We're excited to announce the contest winners from our recent customer engagement survey!
Cable Testing in the Tyandaga Neighbourhood
Testing will occur during the month of October, depending on weather conditions.
HELPFUL TOOLS & RESOURCES
MyAccount eBilling
The best way to get your Hydro Bill. Email notifications. Bill downloads. Review your hydro usage. Opt-in at MyAccount.
e-Billing Login & Registration
Outage Maps
See where outages have been reported, the number of customers impacted, the cause, and the estimated time of restoration (ETR).
Reported Outages & ETR
Service Request Forms
Web forms and PDFs for everything from opening up a new account, arranging for automatic withdrawals or switching to Tiered billing.
Residential Service Request FormsBusiness Service Request Forms
Outage Portal
How to prepare for outages and stay safe during extreme outage events. Outage Tweets. How Burlington Hydro prioritizes outages
Explore the Outage Portal
Conservation Portal
Learn ways to conserve electricity at home and at work. See if you qualify for the Energy Affordability Program. Get kids' resources.
Explore the Conservation Portal
Safety Portal
Overhead and underground powerline safety. Guidelines when transformers are on your property. Burlington Hydro's safety commitment.
Explore the Safety Portal
Regulatory
Currently approved rates and applications. How we score on service quality, customer satisfaction and reliability.
Download Regulatory Documents
Green Button
Green Button is a way to download or connect utility-usage data to gain better insight into waste and inefficiencies, this allows customers to make adjustments to reduce their usage and save money.
