
Customer News
December 17, 2024
Resuming Bill Delivery Following Canada Post Service Disruption
Hard copy paper Burlington Hydro bills will be delivered by Canada Post in the coming weeks. We expect delays due to a current backlog at Canada Post.
Customers will receive their current bills (as well as previous bills that were held during the service disruption). We appreciate your patience while Canada Post resumes normal operations. Customers signed up for paperless eBilling will continue to receive their bills as usual.
We offer several convenient methods for customers to receive and pay their bills by the due date:
1. MyBurlingtonHydro:
You can view your consumption, view bills, and sign-up for account notifications all through this powerful, mobile-friendly tool. Customers can sign up for e-billing through this portal, by navigating to 'My Bills' and selecting yes for paperless billing. Click here to access the portal.
2. Pre-authorized Payment Plans:
Pre-authorized Payment plans allow for payments to be automatically withdrawn from a bank account. Two options are available: a Basic Plan and an Equal Payment Plan. To apply for a pre-authorized plan, click here.
Questions?
Contact a member of our Customer Service team Monday - Friday from 8:30 a.m. - 4:30 p.m. by phone at 905-332-1851 or by email at
For the latest information on Canada Post service updates, visit www.canadapost-postescanada.ca.