Burlington Hydro is pleased to announce the launch of its newly redesigned website, offering customers a modern, user-friendly digital experience that makes it easier to access services, find information, and connect with the utility online.
Designed with a customer-first approach, the new website features improved navigation, enhanced mobile functionality, streamlined access to online services, and updated content that better reflects the needs of Burlington Hydro’s residential, commercial, and community stakeholders. The launch represents an important milestone in Burlington Hydro’s ongoing commitment to service excellence, innovation, and continuous improvement.
“Our customers increasingly expect simple, convenient, and accessible digital experiences,” said Gerry Smallegange, President and Chief Executive Officer, Burlington Hydro. “The new website is designed to help customers find the information and services they need more quickly while supporting our broader commitment to delivering exceptional customer service and modern utility solutions.”
Key enhancements include:
- Simplified navigation and improved search functionality to help visitors find information faster.
- A fully responsive design optimized for desktop, tablet, and mobile devices.
- Easier access to customer services, forms, applications, account information, and payment options.
- Enhanced information on capital projects, reliability initiatives, and infrastructure investments occurring across Burlington.
- Expanded content highlighting Burlington Hydro’s community involvement, sustainability efforts, and corporate news.
The website also supports Burlington Hydro’s digital evolution by providing greater access to self-service tools and online resources, helping customers manage their electricity services more efficiently and conveniently.
“We are continually looking for ways to improve how we engage with our customers and community,” said Jennifer Smith, Executive Vice-President Corporate and Chief People Officer, Burlington Hydro. “The new website delivers a more intuitive experience and serves as a central hub for customers seeking information about their accounts, projects in their neighbourhood, energy programs, outage information, and the many services Burlington Hydro provides.”
Customers are encouraged to explore the new website and discover its enhanced features and resources.