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night scene during a power Outage as lineperson scales hydro pole

OUTAGE PORTAL

The Power's Out and You Want Answers

Reporting Outages

To report a power outage or power outage emergency please call 1-877-310-4937

If You are In Imminent Danger Call CALL 911

electricity hazard symbol

See a downed pole, hydro line, or branches in contact with powerlines?
The powerlines and everything in the vicinity could be electrified. Keep 10 metres – 33 feet away.

Twitter Outage Updates

During larger outages and when access to Outage Maps is more limited, Burlington Hydro Tweets as information becomes available. These updates provide a sense of the size and scope of the outage and the overall response effort on a city-wide basis.

Our power restoration teams are committed to restoring electricity to customers as safely and as promptly as possible.

Outage Maps Search Tool on Laptop Screen

Outage Map 

See where outages have been reported, the number of customers impacted, and the estimated time of restoration as it becomes available.

Please note, when outages are at their peak, access to Outage Maps could be delayed.

Visit Outage Maps

Damage to Your Meter Mast?

meter mast

If your home’s electrical equipment is damaged after a storm, you need to know what equipment belongs to Burlington Hydro and what equipment is your responsibility to repair.

See Outline of Repair Responsibility

Things to Check Before You Call about Outages

power restoration in progress

Key Questions

  • Do You See BHI trucks already in the area?
  • Is the Outage Limited to Your Home?
  • Have you searched your street on our web-based Outage Map
  • If it's a major outage or extreme weather event, have you checked our twitter page @Burlingtonhydro?