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Start Stop Move

Home Account & Billing Residential Start Stop Move

Step-by-Step Guide to Change/Update your Services

Whether moving in, moving out, or changing your service address, we’ve made it easy to manage your electricity services.

Start

Welcome to Burlington Hydro! Setting up electricity services for the first time is simple. Use our online form to provide your move-in date, service address, and contact details. Let us know at least five business days before your move-in date to ensure accurate billing. Once submitted, our team will review and confirm your account is set up and ready to go.

Stop

Leaving your current location and no longer need Burlington Hydro services? Let us know at least five business days before your move-out date to ensure accurate final billing. Use our online form to cancel your service and provide a forwarding address for your final bill.

Move

Moving within Burlington? You can easily transfer your account. Please submit your request at least five business days in advance using our online form, and include both your old and new addresses, as well as your move-out and move-in dates.

What You’ll Need

  1. Valid government-issued ID
  2. Service address and move dates
  3. Contact information
  4. Proof of occupancy (e.g., lease agreement or ownership documents)
  5. Meter number (for Commercial accounts)
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Do you have a question or require assistance with your account?

Please contact our Customer Service team, Monday to Friday, from 8:30 am to 4:30 pm.

Phone: 905-332-1851

Email: [email protected]