Accessibility & Customer Support

At Burlington Hydro, we are dedicated to providing accessible, high-quality service to every member of our community.

We believe in removing barriers and ensuring equitable access for all customers, including people with disabilities. If you would like a copy of our Corporate Accessibility Policy or any related documentation, please contact us. Upon request, we will provide our policies and procedures in formats that accommodate individual accessibility needs.

Read Our Multi-Year Accessibility Plan

Accessibility Feedback

We value your input and are committed to continuously improving accessibility at Burlington Hydro.

If you’ve experienced a barrier or have suggestions to help us better serve you, we invite you to share your feedback by mail, or through our Accessibility Program Feedback Form.

Accessibility Feedback Form

Mailing Address

We welcome questions, feedback, and suggestions about accessibility.

Burlington Hydro Inc.
Human Resources / Health & Safety
1340 Brant Street
Burlington, Ontario
L7R 3Z7

Two people sit at a desk working together on a computer in a modern office setting.

In-Person Appointments

To meet with a Burlington Hydro representative, please schedule an appointment in advance. If you require accommodation during your visit, kindly let us know and we will be happy to assist.

Visitors requiring accessible parking or other accommodations are encouraged to park in the south parking lot and enter through the south doors.

Contact us to request an in-person appointment