Find everything you need to view, manage, and pay your Burlington Hydro bill.
Learn about billing options, payment methods, and electricity price plans for both residential and commercial customers.
A residential electricity bill from Burlington Hydro. The page header includes fields for Account Number, Invoice Number, Service Address, Statement Date, and Class: Residential – TOU (time-of-use).
On the left side, a section titled “Your Electricity Charges” appears beside a green plug icon. Below it is an “Electric Usage History” bar chart showing monthly consumption in kilowatt-hours (kWh) from approximately J22 to J23. The bars fluctuate, with the highest usage around late winter (roughly 1,400–1,500 kWh) and lower usage in early summer (around 500–700 kWh). Beneath the chart is a table comparing three periods:
Current Bill (June 5, 2023): 27 days, 544 kWh
Previous Bill (May 3, 2023): 34 days, 1105 kWh
Previous Year (June 3, 2022): 29 days, 655 kWh
On the right side, detailed billing information covers the period April 18, 2023 to May 15, 2023 (27 days), including meter readings (Previous: 174545; Present: 175089; Multiplier: 1; Consumption: 544 kWh). Charges are broken down by time-of-use categories in colour-coded rows:
Off Peak (green): 378.67 kWh at $0.0740000 per kWh, totaling $28.02
Mid Peak (yellow): 72.99 kWh at $0.1020000 per kWh, totaling $7.44
On Peak (red): 92.34 kWh at $0.1510000 per kWh, totaling $13.94
Additional charges include Delivery ($43.13), Regulatory Charges ($3.19), HST ($12.44), and an Ontario Electricity Rebate shown as a credit of $11.20. The Total Electricity Charges are listed as $96.96.
Close-up of a digital electricity meter. The top LCD screen displays '001003806,' representing the total cumulative energy usage in kilowatt-hours. Below this, a red box highlights the specific 6-digit Meter Number, '169935,' located to the right of the letters 'BH,' which is required for online account registration.
Only check your meter if it’s safe to do so.
Graphic showing electricity Time-of-Use (TOU) pricing hours effective November 1, 2025 to April 30, 2026. The layout presents a colour-coded schedule for weekdays and for weekends and statutory holidays, along with a legend of rates per kilowatt-hour.
Title at top reads: “Effective November 1, 2025 to April 30, 2026.” Section heading: “Time-of-Use (TOU) Hours.”
A horizontal timeline runs from 7 a.m. to 7 a.m. the next day.
For weekdays, the bar is divided into four coloured segments:
From 7 a.m. to 11 a.m.: On-Peak period shown in light green.
From 11 a.m. to 5 p.m.: Mid-Peak period shown in teal.
From 5 p.m. to 7 p.m.: On-Peak period shown again in light green.
From 7 p.m. to 7 a.m.: Off-Peak period shown in dark blue, with a moon icon indicating overnight hours.
For weekends and statutory holidays, the entire bar from 7 a.m. to 7 a.m. is dark blue, indicating Off-Peak all day and night.
A legend on the right lists rates and colours:
On-Peak (light green): 20.3 cents per kWh
Mid-Peak (teal): 15.7 cents per kWh
Off-Peak (dark blue): 9.8 cents per kWh
Time-of-Use (TOU) Pricing
Electricity Costs: Choosing Your Electricity Price Plan
Time-of-Use (TOU) Pricing
With TOU, the price depends on when you use electricity. This means you can help manage your electricity costs by shifting your usage to lower price periods when possible. There are three TOU price periods:
- Off-peak, when demand for electricity is generally lower. Ontario households use most of their electricity – nearly two-thirds of it – during off-peak hours.
- Mid-peak, when demand for electricity is moderate. These periods are during the daytime, but not the busiest times of day.
- On-peak, when demand for electricity is generally higher. These are the busier times of day – generally when people are cooking, starting up their personal electronics and running heaters or air conditioners.
TOU price periods are different in the summer (May 1 – October 31) than they are in the winter (November 1 – April 30). No matter which season, on weekends and holidays, the lowest rates are in effect all day. View the holiday schedule for TOU pricing.
Graphic showing a tiered electricity pricing plan for kilowatt-hour usage, effective November 1, 2025 to April 30, 2026. The layout includes two horizontal bar charts that use colour to distinguish Tier 1 and Tier 2 pricing thresholds.
The first chart is labelled for residential customers on weekends and statutory holidays. A dark blue bar represents Tier 1 pricing at 12 cents per kilowatt-hour for electricity usage up to 1,000 kilowatt-hours. Beyond the 1,000 kilowatt-hour threshold, the bar changes colour to indicate Tier 2 pricing at 14.2 cents per kilowatt-hour for all additional usage above 1,000 kilowatt-hours.
The second chart is labelled for small business customers. A dark blue segment represents Tier 1 pricing at 12 cents per kilowatt-hour for usage up to 750 kilowatt-hours. After 750 kilowatt-hours, the bar switches to green to represent Tier 2 pricing at 14.4 cents per kilowatt-hour for any usage above that level.
Colour is used to visually separate the tiers, with dark blue indicating Tier 1 and green indicating Tier 2, and each chart shows a clear breakpoint where the higher Tier 2 rate begins.
Tiered Pricing
Tiered Pricing
With Tiered pricing, your electricity rate depends on how much electricity you use in a month. You pay one price up to a set threshold and a higher rate for usage above it. The threshold changes seasonally to reflect typical usage patterns, such as higher heating needs in winter.
In the winter period (November 1 – April 30), the Tier threshold for residential customers is 1,000 kWh per month, so that during the heating season, households can use more power at the lower price. In the summer period (May 1 – October 31), the Tier threshold for residential customers is 600 kWh per month. The Tier threshold for small business customers is 750 kWh per month all year round.
Graphic titled “Ultra-Low Overnight (ULO) Hours” showing electricity time-of-use pricing periods and rates by time of day, with separate horizontal timelines for weekdays and for weekends and statutory holidays. The schedule runs from 7 a.m. to 7 a.m. the next day and uses colour-coded bars with a legend indicating price per kilowatt-hour.
For weekdays, the timeline is divided into four colour segments:
From 7 a.m. to 4 p.m.: Mid-Peak period, shown in teal, priced at 15.7 cents per kWh.
From 4 p.m. to 9 p.m.: On-Peak period, shown in light green, priced at 39.1 cents per kWh.
From 9 p.m. to 11 p.m.: Mid-Peak period resumes, shown in teal, at 15.7 cents per kWh.
From 11 p.m. to 7 a.m.: Ultra-Low Overnight period, shown in dark green, priced at 3.9 cents per kWh. A moon icon marks the overnight hours.
For weekends and statutory holidays, the timeline shows:
From 7 a.m. to 11 p.m.: Weekend Off-Peak period, shown in dark blue, priced at 9.8 cents per kWh.
From 11 p.m. to 7 a.m.: Ultra-Low Overnight period, shown in dark green, priced at 3.9 cents per kWh.
A legend on the right maps colours to price categories: On-Peak (light green) 39.1¢/kWh, Mid-Peak (teal) 15.7¢/kWh, Weekend Off-Peak (dark blue) 9.8¢/kWh, and Ultra-Low Overnight (dark green) 3.9¢/kWh.
Ultra-Low Overnight (ULO) Pricing
Ultra-Low Overnight (ULO) Pricing
The newest price plan – ULO – encourages shifting electricity use to overnight when provincewide electricity demand is lower, supporting the integration of EVs. With TOU, the price depends on when you use electricity. This means you can help manage your electricity costs by shifting your usage to lower price periods when possible. There are four ULO price periods:
- Ultra-Low Overnight, when demand for electricity is lowest on average.
- Weekend Off-peak, when demand for electricity is generally lower.
- Mid-peak, when demand for electricity is moderate.
- On-peak, when demand for electricity is highest on average.
The ULO price periods are the same in the summer as they are in the winter. View the Holiday Schedule for Ultra-Low Overnight pricing.
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