Your Home Service Request Forms

For Residential Accounts only

Use our secure web-based forms to speed up your service requests

Application for New Service 

Go to the Application for New Service Form

  • This is the starting point for all new residential customer applications
  • There is an account setup charge of $30.00 plus HST for setting up a new Burlington Hydro account.
  • You may be asked to provide a deposit at any time. Deposits are held as a security to guarantee future charges.

Change of Service - Moving within or out of the service area

Go to the Change of Service Form

  • Use this form to change you service address.
  • To help us close your account and (if applicable) open your new account on the correct date, please complete this form.
  • We require at least five business days’ notice before your last planned day of service. We will do a final meter reading within two to five days of your move date.

Owner / Landlord Continuous Service Agreement

Burlington Hydro offers a Continuous Service Option to owners and landlords of properties occupied by tenants.  By signing this Continuous Service Agreement you ensure that there will be no interruption in electrical service if a tenant moves out and Burlington Hydro has no new tenant information on file.

Go to the Owner/Landlord Continuous Service Agreement

Equal Payment & Pre-authorized ... Choose from of our Two Automated Payment Plans

Burlington Hydro's Pre-authorized Payment Plan and Equal Payment Plans are convenient ways to streamline billing and payments. The application process is very easy.  With Pre-authorized Payments, the total amount owing is automatically withdrawn from your account on the due date.  With Equal Payment, twelve equal monthly payments will be withdrawn from your account on the date you choose.

Go to the Pre-authorized Payment Plan Form
Go to the Equal Payment Plan Form

Business applicants please refer to separate Business online forms.

Deposit Waiver Form

Go to the Deposit Waiver Form

  • To apply for a deposit waiver all customers must complete this form.
  • Note: A non-refundable $25.00 fee for residential customers and a $42.00 for commercial/industrial customers will apply for a required credit check.

Water-Wastewater Billing Authorization

Use this form to directly bill from the service address for all water and wastewater charges that are attributable to the property.

Go to the Billing Authorization Form