Service Request Forms

For Business Accounts only

Use our secure Web-Based forms to speed up your service requests

Energy and Water Reporting and Benchmarking (EWRB) Data Request

Open 'EWRB' Form

Ontario Regulation 20/17 under the Green Energy Act, 2009 requires owners of large properties with a gross floor area of 50,000 square feet and above to report their energy consumption and water use data to the Ministry of Energy on an annual basis. Visit Guide to Energy and Water Reporting for more information.

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Application for new Service - Ltd. or Inc. entity

Open 'Application for New Service' Form

  • This is the starting point for all new business customer applications.
  • There is an account setup charge of $30.00 plus HST for setting up a new Burlington Hydro account.
  • You may be asked to provide a deposit at any time. Deposits are held as a security to guarantee future charges.

Application for new Service - non Ltd. or Inc. entity

Open 'Non Ltd. or Inc. Application for New Service' Form

  • This is the starting point for all new business customer applications.
  • There is an account setup charge of $30.00 plus HST for setting up a new Burlington Hydro account.
  • You may be asked to provide a deposit at any time. Deposits are held as a security to guarantee future charges.

Connection Agreement - Required for each application for new service

Open 'Connection Agreement' PDF

  • We require this form to be completed in order to complete each Application for new Service. Download the form and email or fax it to BHI for processing. Please email or fax PDF forms to: This email address is being protected from spambots. You need JavaScript enabled to view it. FAX# (905) 332-9644

Change of Service Moving - Moving within or out of the service area

Open 'Change of Service Moving' Form

  • Use this form to change you service address.
  • To help us close your account and (if applicable) open your new account on the correct date, please complete this form.
  • We require at least five business days’ notice before your last planned day of service. We will do a final meter reading within two to five days of your move date.

Owner / Landlord Continuous Service Agreement

Burlington Hydro offers a Continuous Service Option to owners and landlords of properties occupied by tenants. By signing this Continuous Service Agreement you ensure that there will be no interruption in electrical service if a tenant moves out and Burlington Hydro has no new tenant information on file.

Open 'Owner/Landlord Continuous Service Agreement'

Pre-authorized Payment Plan or Equal Payment Plan - Who qualifies and how to apply?

Burlington Hydro's Pre-authorized Payment Plan and Equal Payment Plans are convenient ways to streamline billing and payments for qualifying companies. The application process is convenient and easy. All business customers are eligible for the Pre-authorized Payment Plan, whereas, eligibility to the Equal Payment Plan is restricted to Small Commercial Customers . Separate online forms are required for each ...

Open 'Pre-authorized Payment Plan' Form

Open 'Equal Payment Plan Form' (Small Commercial Customers only)

Deposit Waiver Form - Ltd. or Inc. entity

Open 'Ltd. or Inc. Deposit Waiver' Form

To apply for a deposit waiver all customers must complete this form.

Note: A non-refundable $42.00 fee for commercial/industrial customers will apply for a required credit check.

Deposit Waiver Form - non Ltd. or Inc. entity

Open 'non Ltd. or Inc. Deposit Waiver' Form

To apply for a deposit waiver all customers must complete this form.

Note: A non-refundable $42.00 fee for commercial/industrial customers will apply for a required credit check.

Self -Declaration Forms

Regulated Price Plan (RPP)

Open 'Regulated Price Plan Self Declaration' Form

You are automatically enrolled by Burlington Hydro in the RPP if you are a residential or small business consumer. Other classes of consumers are required to declare their status with Burlington Hydro in order to be enrolled in the RPP. This includes farming businesses and multi-unit residential premises. Complete this form if you eligible for the RPP and would like to be enrolled.

Print and complete the Self-Declaration Form and email to Burlington Hydro at: This email address is being protected from spambots. You need JavaScript enabled to view it..

Debt Retirement Charge Exemption

Open 'Debt Retirement Charge Exemption Multi-unit Residential' Form

The Debt Retirement Charge (DRC) pays down the debt of the former Ontario Hydro. Effective January 1, 2016, if you have an account that falls within a residential rate classification you are automatically exempt from the requirement to pay the DRC on any electricity consumed after December 31, 2015.

Customers that are owners of Bulk Metered Multi-Unit Residential Premises, may be exempt from the requirement to pay the DRC, up to 1,500 kilowatt hours (kWh) per month multiplied by the number of Eligible Residential Units at the premise. In order to qualify for the DRC exemption, customers with Bulk Metered Multi-Residential Premises must file a Self-Declaration Form with Burlington Hydro. Residential customers and customers with eligible residential units that are separately metered automatically qualify for the DRC exemption and are not required to file a Self-Declaration Form.

Print and complete the Self-Declaration Form and email to Burlington Hydro at: This email address is being protected from spambots. You need JavaScript enabled to view it..

8% Rebate

Open 'Self-Declaration Form – 8% Rebate on Electricity Bill' Form

Residential customers, small businesses, farm customers and others who are considered low-volume users of electricity (designated consumers) are eligible to receive an 8% rebate on their electricity bill effective January 1, 2017, under the Ontario Rebate for Electricity Consumers Act, 2016. While accounts that purchase their electricity through the RPP are automatically eligible, accounts that pay the spot price for electricity are required to complete a Self-Declaration Form in order to receive the 8% rebate. This includes farming businesses and multi-unit residential premises. If you are not already receiving the 8% rebate and are eligible, please complete the Self-declaration Form.

Print and complete the Self-Declaration Form and email to Burlington Hydro at: This email address is being protected from spambots. You need JavaScript enabled to view it..