Regulatory Affairs

Burlington Hydro Inc. rates  are regulated by the Ontario Energy Board (OEB), an independent Ontario provincial government agency. Burlington Hydro Inc., at any time, may have one or more applications before the OEB, and may also be participating in other OEB-sponsored proceedings. 


Performance Scorecard


Burlington Hydro's 2016 Scorecard - Service Levels and Performance

BHI's 2016 performance - as measured by service quality, customer satisfaction, safety and system reliability indicators - is summarized on the Scorecard below.

BHI 2016 Scorecard & Measurement and Analysis

Learn more about electricity utility scorecards from the Ontario Energy Board website.

Burlington Hydro's 2015 Scorecard - Service Levels and Performance

BHI's 2015 performance - as measured by service quality, customer satisfaction, safety and system reliability indicators - is summarized on the Scorecard below. 

BHI 2015 Scorecard & Measurement and Analysis - PDF

For more information about the 2015 Scorecard, please access the Ontario Energy Board’s Frequently Asked Questions - PDF


Distribution Rates and Charges


A distribution rate increase of 1.05% - in accordance with the Ontario Energy Board's (OEB) approved 2018 parameters for inflation and productivity - has been approved by the OEB and takes effect May 1, 2018. Burlington Hydro’s distribution charges account for approximately 24% of the typical residential customer’s electricity bill and are included in the “Delivery” line item on the bill.  

Other charges are also increasing May 1, 2018.  Burlington Hydro is responsible for billing Hydro One transmission costs (approximately 10% of the total bill) and the Independent Electricity System Operator's (IESO's) costs associated with operating the electricity grid (approximately 3% of the bill).  The cost of electricity accounts for the remainder of the bill.

Residential consumers using an average of 750 kWh/month will experience a bill increase of $2.18/month or 2.05% commencing May 1, 2018.  This is a result of the increase in the distribution rate of 1.05%, increases in Hydro One transmission costs, variances in the cost of electricity charged to customers and paid to the IESO by Burlington Hydro; partly offset by a decrease in the Smart Metering Entity charge which took effect April 1, 2018.

The Ontario Energy Board (OEB) has authorized Burlington Hydro's distribution rates effective May 1, 2018.

Distribution Rate Order – Effective May 1, 2018
Tariff of Rates and Charges


Previous distribution rates apply until April 30, 2018. Access the Distribution Rate Order effective May 1, 2017

Conservation and Demand Management


BHI Conservation and Demand Management (CDM) Annual Reports

2014 CDM Annual Report to the Ontario Energy Board - PDF
2013 CDM Annual Report to the Ontario Energy Board - PDF
2012 CDM Annual Report to the Ontario Energy Board - PDF
2011 CDM Annual Report to the Ontario Energy Board - PDF

BHI CDM Strategy

BHI CDM Strategy – Final Version - PDF
BHI CDM Strategy Addendum – Final Version - PDF

Major Event Response Reporting

Major Events are extraordinary occurrences out of a distributor’s control that cause significant disruptions in the distribution system. A major event is beyond the control of the distributor and is unforeseeable, unpredictable, unpreventable and/or unavoidable. Examples are major weather related events such as ice storms, major floods and tornadoes.

When a distributor determines an outage was caused by a Major Event, it must file a report with the OEB that outlines its responses to questions regarding the Major Event.

Major Event Reports in Burlington Hydro's service area are provided below.

March 8, 2017 Outage Event
October, 15 2017 Outage Event
April 15 2018 Outage Event 

Other Regulatory Information


Conditions of Service

Conditions of Service 

Burlington Hydro's Distribution Licence

ED-2003-0004 - BHI Distribution Licence - Valid Until March 31, 2023


OEB Codes Applicable to Electricity Distributors


Distribution System Code - PDF

Retail Settlement Code - PDF

Standard Supply Service Code for Electricity Distributors - PDF

Conservation and Demand Management Code for Electricity Distributors - PDF

Affiliate Relationships Code for Electricity Distributors and Transmitters - PDF