Regulatory Affairs

Burlington Hydro Inc. rates  are regulated by the Ontario Energy Board (OEB), an independent Ontario provincial government agency. Burlington Hydro Inc., at any time, may have one or more applications before the OEB, and may also be participating in other OEB-sponsored proceedings. 

Performance Scorecard

Burlington Hydro's 2017 Scorecard - Service Levels and Performance

BHI's 2017 performance - as measured by service quality, customer satisfaction, safety and system reliability indicators - is summarized on the Scorecard below.

BHI 2017 Scorecard & Measurement and Analysis

Learn more about electricity utility scorecards from the Ontario Energy Board website.

Distribution Rates and Charges

Burlington Hydro's current distribution rates, approved by the OEB and effective May 1, 2018, are provided below:

Distribution Rate Order – Effective May 1, 2018
Tariff of Rates and Charges

Burlington Hydro has applied to the Ontario Energy Board (OEB) to raise its electricity distribution rates effective May 1, 2019. If the application is approved, a typical residential customer of Burlington Hydro would see an increase of approximately $0.89 per month. Other customers, including businesses, may also be affected. Burlington Hydro's notice of hearing and application are provided below:

Notice of Application
2019 Application for Electricity Distribution Rates

Conservation and Demand Management

BHI Conservation and Demand Management (CDM) Annual Reports

2014 CDM Annual Report to the Ontario Energy Board - PDF
2013 CDM Annual Report to the Ontario Energy Board - PDF

BHI CDM Strategy

BHI CDM Strategy – Final Version - PDF
BHI CDM Strategy Addendum – Final Version - PDF

Major Event Response Reporting

Major Events are extraordinary occurrences out of a distributor’s control that cause significant disruptions in the distribution system. A major event is beyond the control of the distributor and is unforeseeable, unpredictable, unpreventable and/or unavoidable. Examples are major weather related events such as ice storms, major floods and tornadoes.

When a distributor determines an outage was caused by a Major Event, it must file a report with the OEB that outlines its responses to questions regarding the Major Event.

Major Event Reports in Burlington Hydro's service area are provided below.

March 8, 2017 Outage Event
October, 15 2017 Outage Event
April 15 2018 Outage Event
May 4-8, 2018 Outage Event


Other Regulatory Information

Conditions of Service

Conditions of Service 

Burlington Hydro's Distribution Licence

ED-2003-0004 - BHI Distribution Licence - Valid Until March 31, 2023

OEB Codes Applicable to Electricity Distributors

Distribution System Code - PDF

Retail Settlement Code - PDF

Standard Supply Service Code for Electricity Distributors - PDF

Conservation and Demand Management Code for Electricity Distributors - PDF

Affiliate Relationships Code for Electricity Distributors and Transmitters - PDF