Fraud Alert

Burlington Hydro Customers being Targeted in Telephone Scam

We have received calls from concerned customers who have been targeted in a Hydro cut-off scam. The caller advises that hydro will be cut off immediately unless payment is received by credit card over the phone.

Burlington Hydro wants customers to remain vigilant should you receive a suspicious call from anyone claiming to be from Burlington Hydro who is asking for personal banking information or credit card numbers over the phone. Please do not give out this information and call Burlington Hydro Customer Service at (905) 332-1851 to report the incident.

Callers should also report the incident immediately to the OPP’s Anti-Fraud Centre at 1-888-495-8501.

Please be aware that legitimate Burlington Hydro representatives NEVER ask customers for banking information or credit card numbers over the phone.

The Ontario Energy Board (OEB) has also issued a 'Consumer Alert: Beware of Disconnection Scams'. Find out more at: https://www.oeb.ca/newsroom/2019/consumer-alert-beware-disconnection-scams

-end-