Burlington Hydro’s 2019 Customer Satisfaction Survey

We Want Your Feedback

August 2, 2019

Each year Burlington Hydro conducts a satisfaction survey with customers to gather opinions/level of satisfaction on issues from electricity pricing and customer communications, to overall satisfaction about the services we provide.

Burlington Hydro has partnered once again with UtilityPULSE to conduct its annual 2019 Customer Satisfaction Survey. Beginning the week of August 6, customers could receive a call from an UtilityPULSE representative (on behalf of Burlington Hydro), who will ask you to participate in the survey.

UtilityPULSE is a reputable opinion research company that has conducted customer satisfaction surveys on behalf of Burlington Hydro for many years. The survey takes approximately 10 to 15 minutes to complete.

We would greatly appreciate your time and participation in taking this survey. It’s a very important tool that helps us gauge the effectiveness of our various services – what we’re doing well and where we might focus attention on improving our service delivery.