CUSTOMER ALERT: Fraudsters Posing as Burlington Hydro Representatives are Reported to be Active in Our Region

June 7, 2019

Please be aware that legitimate Burlington Hydro representatives NEVER ask customers for banking information or credit card numbers over the phone.

Burlington Hydro wants its customers to be vigilant regarding a telephone scam that is currently occurring in our region.*

Customers receive a phone call from a 1-800 number posing as Burlington Hydro. Customers are informed that they are behind in their electricity payments and that their power will be shut off if payment is not made. People are being told to make an immediate credit card payment.

If customers receive a suspicious call from anyone claiming to be from Burlington Hydro – asking for personal banking information or credit card numbers – please DO NOT give this information out and call Burlington Hydro Customer Service at (905) 332-1851 to report the incident. Callers should also report the incident immediately to the OPP’s Anti-Fraud Centre at 1-888-495-8501.

*The unfortunate timing of this activity is occurring while Innovative Research Group is conducting a legitimate customer survey on behalf of Burlington Hydro. The survey is being conducted to help Burlington Hydro better understand the needs and preferences of its customers in advance of its system planning. Any request for payment of your electricity bill, banking or credit card information, are no way part of the survey.