Burlington Hydro Posts 2016 Scorecard - Service Levels and Performance

October 2, 2017

Burlington Hydro's 2016 performance - as measured by service quality, customer satisfaction, safety and system reliability indicators - is summarized Burlington Hydro 2016 Performance Scorecard.

Utility scorecards track and show comprehensive performance information for each electricity utility in Ontario, over a range of time and for a specific year.

The scorecards show data for 20 specific measures within the following four key areas of performance:

  • Customer focus
  • Operational effectiveness
  • Public policy and responsiveness
  • Financial performance

Find out more about Ontario’s Electricity Utility Scorecards.