Burlington Hydro will Transition to Monthly Billing Starting in January 2017

Signing up for E-billing is one way to lessen paper clutter as billing frequency doubles

September 14, 2016

Beginning in January 2017, Burlington Hydro will make the transition to monthly billing as required by the Ontario Energy Board. Burlington Hydro will begin billing its residential customers in the City of Burlington monthly instead of every other month.

Monthly billing will provide customers a shorter timeframe in which to react to changes in their usage habits if needed. Monthly billing could also contribute to making household budgeting simpler and more accurate.

Water Billing Remains Bi-monthly

Burlington Hydro is the Billing Agent for Halton Region water charges in our distribution area.  Water charges will continue to be billed every other month as per direction from the Region of Halton.

Preparing for Monthly Billing

  • For those customers who receive their electricity bill through the mail, the bill will now arrive monthly. Be advised, that payments made by mailing a cheque or through a bank, take 3 to 5 business days to reach Burlington Hydro’s payment centre. Customers should take this delay into account when paying their monthly bill to ensure their payment is made on time. 
  • Customers who are on Burlington Hydro's Pre-Authorized Payment planwill have their payment to Burlington Hydro processed through their bank account on a monthly basis instead of bi-monthly according to the due date on their bill.
  • Customers who are registered for Burlington Hydro’s Equal Payment Plan will continue to have their bank account debited every month as has previously been the case.

You Have Billing Options

  • You can sign up for ViewMyBill e-billing service, which will minimize the amount of paper coming into your home. You will also:
    • Receive email notifications as new bills are issued
    • Be able to download your electricity bills anywhere you have internet access
    • See your current or your historical hydro bills
  • You can register for Pre-Authorized Payment so that monthly payments to Burlington Hydro are automatically deducted from your bank account on the due date.

Want to Monitor Your Electricity Use Daily? Want to be alerted when you pass a certain threshold of use?

The Time-of-Use Toolkit is a FREE web-based tool to help Burlington Hydro customers accurately manage and monitor their electricity usage. It’s secure, convenient and easy to use. Customers need only click on the visual graphs and charts to view their individual usage right down to the day and hour. It even shows the impact that weather can have on your electricity costs. Access this important information and more. 

Sign up today