Customer Alert: Telephone Fraudsters Posing as Legitimate Hydro Companies are Reported to be Active in Neighbouring Regions

July 2014 - Although no incidents have been reported in the City of Burlington, Burlington Hydro wants customers to be vigilant as numerous reports of telephone fraud have been reported in areas throughout Southern Ontario – from Oshawa and Pickering to Waterloo.

Customers in these regions are receiving calls from suspects who are identifying themselves as legitimate electricity utilities. They are informing people that they are behind in their payments and that their electricity will be shut off if payment is not made. People are being told to make an immediate credit card payment.

If customers receive any suspicious calls from anyone claiming to be from Burlington Hydro – asking for personal banking information or credit card numbers – please do not give this information and call Burlington Hydro Customer Service immediately, at (905) 332-1851.

Tips for Recognizing Fraud:

  • The person calling claims to be a government official, tax officer, banking official, lawyer or some other person in authority.
  • Being pressured to make a large payment immediately.
  • Not being allowed time to check out the caller by requesting written information, address, call back number.
  • Being asked confidential personal information.
  • Being asked for all your confidential banking or credit card information. Unless using that specific method of payment, honest businesses do not require these details.