RBC and TD VISA Card Transactions Temporarily Unable to be Processed by Plastiq

Some Customers Paying their Burlington Hydro Bill with VISA Could be Affected

Due to transaction processing difficulties with RBC and TD VISA cards, Plastiq is temporarily unable to process Burlington Hydro bill payments with these cards. RBC and TD banking issues are expected to be resolved by mid-August when their VISA card service should resume.

Plastiq continues to accept VISA payments from other financial institutions - MasterCard and AMEX are not impacted.

Plastiq is a third party automated payment service that Burlington Hydro uses for those customers who prefer to pay their bills by credit card.