Helpful tips during a power outage to help keep you and your family safe and informed

Stay safe and informed during power outages with helpful tips to keep you and your family prepared.
  • Report downed power lines on our emergency line at 1-877-310-4937, or call 9-1-1. Do NOT attempt to repair yourself
  • Stay at least 10 metres or 33 feet (about the length of a school bus) back from the wires
  • Do NOT touch or attempt to remove any object (ie. tree limbs, cars, fences, etc.) that is close to or in contact with a hydro line as they may be energized and can cause a fatal electrocution
  • Never leave a vehicle that has come into contact with hydro lines, wait for emergency response
  1. If you are in imminent danger, CALL 9-1-1
  2. If the wiring leading to your home or your service panel seems damaged or compromised in any way, stay back. Maintain at least 10 metres from downed wires. NEVER APPROACH OR TOUCH downed wires. Immediately call 1-877-310-4937.
  3. If your house or basement has flooded, DO NOT WALK IN OR TOUCH STANDING WATER as it may be energized by the electrical system in your home. No part of a flooded home should be considered safe.
  4. Having multiple sources of light is a key outage requirement to ensure you and your family can move around the home safely. Equip your home with flashlights and lanterns, as well as an ample supply of batteries to keep them running.
  5. Use caution and follow manufacturer’s instructions when using any fuel burning appliances indoors or in an attached garage. As a rule, never rely on a fuel burning barbecue or range as a source of heat indoors.  Never run a gas generator indoors or in an attached garage, keep it away from the house.  ALL FUEL BURNING APPLIANCES EMIT DEADLY CARBON MONOXIDE (CO)
  6. Avoiding the use of candles is highly advisable for fire safety reasons. If you must use them, be sure they are far away from flammable objects, always out-of-reach of children, and never unattended. Avoid walking around your home with lit candles. Always extinguish candles before going to bed.

Be Prepared

  1. Keep an emergency supply kit in a convenient location which should contain the following items:
  • Flashlight and batteries
  • Basic first aid
  • Battery-operated radio
  • Cash
  1. Keep your smartphone charged in case of an outage.  This may be your only way to stay connected.
  2. If you do not have cell phone, ensure one of your home phones is a model that does not require electricity to operate.
  3. Have a list of emergency contact numbers handy
  4. Discuss key safety considerations for all family members
  5. If time permits and there is an expectation of outages, fill up your vehicles gas tank

Things to Consider

  1. Be aware that most frozen and refrigerated food will keep for up to twenty-four hours.  Reduce access to help extend shelf life.
  2. To protect sensitive equipment, turn off or unplug stereo sets, television sets, microwave ovens, VCR's and personal computers. Some equipment may merit the consideration of surge protectors.
  3. Leave at least one light on so that you know when the power is restored.
  4. To help reduce initial demand upon power restoration, turn off major appliances that were operating before the outage, and resume operation over a twenty minute period.
  5. When power resumes, check to make sure the freezer and refrigerator are working, reset clocks, automatic timers and alarms.