Skip to main content
Burlington Hydro logo

Changes to Eligibility and Increased Rebates Announced for COVID-19 Energy Assistance Program (CEAP)

The Government of Ontario has announced changes to COVID-19 Energy Assistance Programs. The revisions make it easier for families, small business and registered charities to get the support they need to help pay their energy bills through the COVID-19 Energy Assistance Program (CEAP).

With the updates now in place for CEAP, residential customers may now be eligible for a one-time on-bill credit to a maximum of $750.  Learn about the CEAP residential program and apply here.

Potential relief has also increased for small business and registered charity customers.  CEAP-SB now provides a one-time, on-bill credit up to a maximum of $1,500. Learn about the CEAP-SB program and apply here.

Improved criteria for both these CEAP programs is also now in effect, potentially opening up eligibility to more Burlington Hydro customers.  With the revisions, Burlington Hydro customers behind with payment on at least one hydro bill are eligible.

Burlington Hydro has notified all past applicants who were originally denied funding but now qualify under the revised guidelines.   In addition, customers who already received funding but could now be entitled to increased support have been notified.

CEAP programs are delivered directly by electricity utilities, including Burlington Hydro, further to rules laid out by the Ontario Energy Board (OEB). CEAP funding is limited. Burlington Hydro will process applications in the order in which they are received. Submitting an application for CEAP to Burlington Hydro does not guarantee funding.