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Ban on Electricity Disconnections ends July 31

July 27, 2020

This is to remind customers that the extended winter ban on electricity disconnections for non-payment ends this Friday, July 31, 2020. 

Earlier this spring, the ban on winter electricity disconnections (Nov 15 to Apr 30) was extended to July 31, 2020, for all residential and small business customers. The measure was in response to financial hardships resulting from the COVID-19 pandemic. 

As such, no disconnections have been made over this time. In fact, no residential or small business customers have been disconnected since the winter ban on disconnections came into effect on November 15, 2019. Burlington Hydro has continued to issue late notices to customers who have fallen behind in their obligations, but without issuing any disconnection notices. 

We Can Help

Many of our customers have been through a difficult number of months due to the pandemic. For those struggling to pay their electricity bills, please remember that there are a number of options available to assist you: 

*The deadline to submit an application for the Affordability Fund program is July 31, 2020. The Fund provides free energy-saving upgrades, which can help lower home energy use and your electricity bill.