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Mandated Reporting

 

Regulatory Affairs

The Ontario Energy Board (OEB) is Ontario's independent energy regulator. They make decisions and rules to ensure that consumers are treated fairly and that the energy sector is reliable and sustainable. The OEB oversees how energy companies operate to ensure the public interest is served.

 

Rates and Charges

Burlington Hydro OEB Distribution rates effective May 1st 2022 Download 2022 Rates

SCORECARD

How we scored on Service Quality, Customer Satisfaction and Customer reliability Scorecard Page

OUTAGE RESPONSE

Burlington Hydro reports to the OEB following every major outage event See outage events

 

CONDITIONS OF SERVICE

Conditions and terms for all customer connection agreements Download PDF

DISTRIBUTION LICENSE

Electricity Distribution Licence ED-2003-0004 Burlington Hydro Inc. Download PDF