Your Home Service Request Forms

For Residential Accounts only

Use our secure Web-Based forms to speed up your service requests

Application for New Service - Click Here

  • This is the starting point for all new residential customer applications
  • There is an account setup charge of $30.00 plus HST for setting up a new Burlington Hydro account.
  • You may be asked to provide a deposit at any time. Deposits are held as a security to guarantee future charges.

Change of Service - Moving within or out of the service area - Click Here

  • Use this form to change you service address.
  • To help us close your account and (if applicable) open your new account on the correct date, please complete this form.
  • We require at least five business days’ notice before your last planned day of service. We will do a final meter reading within two to five days of your move date.

Equal Billing & Pre-authorized ... Choose from of our Two Automated Payment Plans

Burlington Hydro's Pre-authorized Payment Plan and Equal Payment Plans are convenient ways to streamline billing and payments. The application process is very easy.  With Pre-authorized Payments, the totalamount owing is automatically withdrawn from your account on the due date.  With Equal Billing, twelve equal monthly payments will be withdrawn from your account on the date you choose.

Pre-authorized Payment Plan - Click Here
Equal Payment Plan - Click Here

Business applicants please refer to separate Business online forms - Click Here

Deposit Waiver Form - Click Here

  • To apply for a deposit waiver all customers must complete this form.
  • Note: A non-refundable $25.00 fee for residential customers and a $42.00 for commercial/industrial customers will apply for a required credit check.
 
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