Downed powerlines due to severe weather or accidents are handled by Burlington Hydro's expert service teams in close cooperation with city emergency response teams. The strategic installation of advanced automated restoration technology, helps reduce outages durations.

Reporting an Outage

Before you call

Please check to ensure that the power isn’t out because of a tripped breaker or blown fuse in your home's electrical panel. Next, check with your neighbours to see if their power is out. Then call us at 1-877-310-4937.

Report Downed Power Lines

To report downed power lines call Burlington Hydro at 1-877-310-4937.

Report Downs Trees or Limbs

To report downed trees and/or dangerous situations involving trees, call Burlington Hydro at 1-877-310-4937.